Privacy Policy
Climate Plus is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with our website or use our services.
What Information We Collect
We may collect personal information including:
- Your name
- Phone number
- Email address
- Property or service address
- Billing information
- Details about the services you request
- Information you provide when contacting us or submitting an enquiry
- Website usage information, including your IP address, browser type and pages visited
How We Collect Your Information
We collect personal information when you:
- Contact us by phone, email or through our website
- Submit an online enquiry or booking request
- Request a quote
- Engage us to provide services
- Subscribe to marketing communications
- Interact with our website through cookies and analytics technologies
How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide quotes
- Schedule and deliver our services
- Process payments and invoices
- Communicate about your bookings or service requests
- Improve our website, products and customer experience
- Send marketing communications where you have provided consent or where otherwise permitted by law
- Meet our legal and regulatory obligations
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
We may use services such as Google Analytics and Google Ads to collect anonymous information about website traffic, user behaviour and advertising performance. These services may use cookies to measure website usage and personalise advertising.
You can manage or disable cookies through your browser settings; however, doing so may affect some website functionality.
Disclosure of Personal Information
We may disclose your personal information to trusted third parties where necessary to operate our business, including:
- Payment providers
- IT and website service providers
- Marketing and advertising platforms
- Customer management and scheduling software providers
- Professional advisers
- Government or regulatory authorities where required by law
We do not sell your personal information to third parties.
Direct Marketing
From time to time, we may send you information about our services, promotions or special offers.
You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
While we implement appropriate security measures, no method of electronic transmission or storage is completely secure.
Access and Correction
You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and take effect immediately upon publication.
Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us.
Climate Plus
Email: [email protected]
Phone: (02) 6189 2408